Privacy policy

ORCHARDY respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect personal information when you visit our website, place an order or contact us.

Information We Collect

Depending on how you interact with us, we may collect:

  • Name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Order details
  • Payment and transaction information
  • Information provided when contacting customer service

We may also collect certain technical information when you use our website, such as IP address, browser type, device information and website activity, where permitted by applicable law.

How We Use Your Information

We may use your information to:

  • Process and fulfil orders
  • Arrange delivery
  • Provide order and shipping updates
  • Process returns and refunds
  • Respond to enquiries
  • Provide customer support
  • Maintain and improve our website
  • Prevent fraud and protect our services
  • Comply with legal obligations

Payment Information

Payments may be processed by third-party payment providers.

Where payment processing is handled by a third party, ORCHARDY does not need to store complete payment card details on its own systems.

Cookies

Our website may use cookies and similar technologies to make the website function correctly, remember preferences, understand website usage and support analytics.

Where consent is legally required for non-essential cookies, we will request the appropriate consent.

Sharing Information

We may share necessary information with trusted service providers that help us operate our business, including payment providers, delivery providers, website technology providers and customer-service providers.

We do not sell customers' personal information.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no online system can be guaranteed to be completely secure.

Your Rights

Depending on your circumstances and applicable law, you may have rights including:

  • Requesting access to your personal information
  • Requesting correction of inaccurate information
  • Requesting deletion where applicable
  • Objecting to or restricting certain processing
  • Requesting data portability where applicable
  • Withdrawing consent where processing is based on consent

To exercise applicable rights, please contact us.

Contact

ORCHARDY
13 Londesborough Park
Seamer
Scarborough YO12 4QT
United Kingdom

Email: contact@orchardy.shop
Phone: +44 7781 619404